Returns & Refund Policy
Our goal is to make sure you are completely satisfied with every purchase. However, if you are not entirely happy with your order, here is a clear explanation of how our returns, refunds and exchanges work.
Important information:
- Return period: You have 30 days from the date of delivery to return items.
- Restocking fee: We do not charge any restocking fee for returns.
- Refund processing time: Refunds will be issued within 7 days of the return being approved.
- Return shipping costs: The customer is responsible for covering the cost of return shipping.
Return period
You are entitled to return your items within 30 days of receiving your order. To start a return, please contact us at info@amara-fiore.com. Please make sure the items are unused, unworn and still in their original packaging with all tags attached. Please note that returns will not be accepted if more than 30 days have passed since the date of delivery.
How to return an item:
- Contact us first: Before returning any item, please email us with your order details and the reason for the return. Items returned without prior approval will not be processed.
- Follow our return instructions: Once your return request has been approved, we will send you detailed instructions on how to return the item.
- Pack it securely: Pack the returned item properly to avoid damage during return shipping.
- Responsibility for return shipping: The customer will bear the cost of return shipping.
Refund process
Once we have received and inspected the returned items, we will start processing your refund. The amount will be credited to the original payment method used for the purchase. Please allow up to 7 days for your refund to be processed. Please note that we do not charge any restocking fee.
Exchanges
If you would like to exchange your item for another one, simply contact us at info@amara-fiore.com with the details of the item you would like to exchange, and we will guide you through the whole exchange process.
Order cancellations
If you need to cancel your order, please contact us as soon as possible. While we will do our best to accommodate your cancellation request, please note that we cannot guarantee cancellation once the order has been processed.
Damaged items
If you receive a damaged item, please contact us immediately. Take a clear photo of the problem and send it to info@amara-fiore.com. We will resolve the issue promptly by sending you a replacement item.
Returns are subject to our Terms of Service.
Customer service hours:
Monday to Friday: 9:00 - 17:00
Email: info@amara-fiore.com
Phone: +31 970 1026 5461
Contact form: Click here
Company information
Amara Fiore is operated by JW Ecom B.V., a company registered in the Netherlands.
Company number: 89992210
DUNS number: 494675107
VAT number: NL865177028B01
Address:
Scharnerweg 35 A, Maastricht 6224JA, the Netherlands